Privacy Policy
effective date: June 7, 2022
At RelationalAI, we respect your need for online privacy and protect any personal information that you may share with us in an appropriate manner. This Privacy Policy (“Privacy Policy”) explains how RelationalAI (“us”, “our”, or “we”) and our website, relational.ai as well as any subdomains thereof (collectively the “Sites”) use, collect, disclose, and protect your personal information. As a condition to use the Sites, you consent to the terms of the Privacy Policy, as updated from time to time. Information Collected and Its Use
When you use or access the Sites, we may collect personal information about you for our legitimate business interests, including:
- Providing the Sites and our services to you and others.
- Understanding how you and others use the Sites.
- Determining what features and services may interest you and others.
- Modifying features or operations.
- Communicating and responding to requests, including for marketing purposes.
- Calculating user levels and diagnosing issues.
- Storing information about your preferences and recognizing you when you use the Sites.
- Determining your location.
Information Submitted by You
Personal Information
Through your use of the Sites, including creating a user account or when you contact us through the Sites, we may request your name, email address, and other personal information. Your name, email address, and other information may be used to inform you regarding services, releases, events, or to send newsletters or promotional materials, including for products and services that we offer in collaboration with our affiliates and business partners. The personal information you provide may also be used to complete transactions, such as when you download content, register for a subscription, or make a payment. Information We Collect Automatically
Site Usage and Visitor Details
Your Site usage details such as time, frequency, duration and pattern of use, features used, and the amount of storage used will be recorded by us to enhance your experience of the Sites and to help us provide our services.
We may use your Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other details to analyze trends, administer the Sites, track visitor movements, facilitate downloads, and to improve our Sites. We may link this automatically collected data to other information we collect about you.
Cookies and Other Tracking Technologies
We use temporary and permanent cookies to enhance your experience of our Sites. If you turn cookies off, you may not be able to use registered areas of the Sites. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the Sites.
Technologies such as cookies, beacons, tags, and scripts may be used by the Sites. These technologies are used in analyzing trends, administering the Sites, tracking users’ movements around the Sites, and to gather demographic information about our user base as a whole. We may create and use reports based on the use of these technologies on an individual as well as aggregated basis.
Google Analytics uses cookies to help us analyze how visitors use the Sites. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, please see: Google Privacy & Terms (opens in a new tab).
We may allow third parties to use the Sites to collect personal information about your online activities over time and across different websites, applications, and other online products or services.
Additional Information Uses
We may process your personal information and data as necessary to meet contractual obligations or to comply with our legal obligations. We may retain and use your personal information to resolve disputes, enforce our rights, or to protect our, our users’, and others’ legal rights, property, safety, and security. We may also use your personal information to comply with applicable laws and industry standards, and to enforce our policies, Terms of Service, or rights arising from contracts, or for such other purposes as you may authorize at the time you submit the information.
Your Responsibilities
You are responsible for adhering to your own organization’s security policies, confidentiality obligations and privacy policies. You are responsible for ensuring that you are authorized to access our Service, and are responsible for all your security compliance obligations related to your organization.
Information From Third Parties
We may collect information about you from third parties, including third party applications, social media applications, or data providers that collect demographic or marketing-related information, such as lead generators.
With Whom We Share Information
We may need to share your personal information and your data with our affiliates, service providers, business partners, and other third parties that support our organization, for the purpose of providing our services to you. The purposes for which we may disclose your personal information or data to our service providers may include, but are not limited to, data storage, database management, content management, and payment processing. We will share your personal information with third parties only in the manner and for the purposes described in this Privacy Policy. We do not sell your Personal Information to third parties.
We may share personal information that you provide to us with our affiliates or business partners, to communicate with you about co-branded, jointly-offered, or jointly-created products and services, including for marketing purposes.
If you are a current customer and wish to opt out of sharing personal information you submit with our affiliates or business partners, you may contact us using the information in the “Contact Us” section of our Sites.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to local law enforcement authorities under a legal process or an enforceable government request. We may disclose personal information to investigate or prevent unlawful activities or misuse of the Sites. In addition, we may also disclose personal information to protect our and others’ rights, property, or safety.
We may also disclose personal information to a successor in interest in the event of an actual or potential merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale of all or a portion of our business or assets.
Security
We maintain appropriate data collection, storage, processing, and security practices, intended to protect personal information collected through the Sites.
Your Choice in Information Use
You may be asked to provide personal information to engage in certain activities, such as to submit an order or to request information from us. You may choose not to provide the personal information we request. If you choose not to provide us with your personal information, we may not be able to process your request.
Not providing information we request may also restrict your ability to use certain features of the Sites. For example, you may be able to restrict the collection of personal information or functionality through your device’s operating system or by disabling cookies, but doing so may prevent you from using the functionality of the Sites.
From time to time, we may send emails to you regarding new services, releases, promotional materials, and upcoming events. You may opt out of receiving newsletters and other secondary messages from us by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.
For more information about your choices regarding your personal information, you may contact us using the form in the “Contact Us” section of our Sites.
Changes to our Privacy Policy
We may modify this Privacy Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the Effective Date of the Privacy Policy. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Your continued use of the Sites after the effective date of any change to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy.
European Privacy Rights
This section sets out rights applicable to personal data of individuals located in the European Economic Area (“EEA”) and Switzerland, and our obligations regarding their personal information.
If you are located in the EEA or Switzerland, then you have the right to request access to and correction or deletion of your personal information. You may also request that we provide you with a copy of your personal information, or update it or delete it on your behalf. Your right to request access, correction, or deletion is sometimes limited. For example, we will not provide you with access to information that includes personal information of another person, and we will keep limited personal information notwithstanding a request to delete if necessary, for example, for us to establish, exercise, or defend against a legal claim. To request access to, or correction or deletion of your personal information, please submit your request by sending an email to the address specified in the “Contact Us” section of the Sites.
Similarly, you have the right to restrict or object to our processing of your personal information. The right to restrict processing arises only in limited circumstances, for example, if you think we are processing inaccurate information. In cases where our basis for processing your information is the satisfaction of our legitimate interest (e.g., fraud prevention), you may object to our processing. However, we will decline your request if our interest in continuing to process your information is sufficiently compelling to legally override your interest in the request, or our processing is necessary, for example, to establish, exercise, or defend a legal claim. You may also prevent us from sending direct marketing at any time without limitation. To request a restriction or to object to processing, please submit your request by sending an email to the address specified in the “Contact Us” section of our Sites.
You also have the right to obtain your personal information and transfer it to another party, or ask us to do so on your behalf, which we will do when technically feasible. This right is limited, and only arises when our processing of your information is automated and based on your consent or our user agreements and/or terms of service. If our processing of your information is based on your consent, you have the right to withdraw that consent at any time. To exercise these rights, please submit your request by sending an email to the address specified in the “Contact Us” section of our Sites.
Individuals in the EU also have the right to lodge a complaint with a supervisory authority established in their country.
We retain data for a reasonable period to effectuate transactions and our legitimate interests.
Transfers of Information
As part of our operations, we may transfer information about you to any jurisdiction where we do business. When you use the Sites, you acknowledge that we may transfer information about you as described in this Privacy Policy. We may transfer your personal information for any of the purposes identified in this Privacy Policy to our affiliates, service providers, and business partners that may be located outside of the jurisdiction where you are located. The laws in those jurisdictions may not provide the same level of data protection compared to the laws in your country. However, we will treat your personal information as subject to the protections described in this Privacy Policy.
When we transfer personal information from the EEA or Switzerland to entities located outside of the EEA or Switzerland, we rely on legal mechanisms such as your consent or standard contractual clauses adopted by the European Commission to establish adequate safeguards.
Data Protection Officer
If you have specific concerns regarding data privacy or protection, you may contact our Data Protection Officer at DPO@relational.ai.
Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us.